Refund Policy

At TSG Blue, we strive to provide our guests with a seamless and enjoyable experience. However, we understand that plans can change. Our refund policy is designed to ensure clarity and fairness for both guests and the resort.

1. Booking and Payment

A booking is considered confirmed when a guest has made a reservation through our website or through a third-party booking platform, and payment has been processed. Once a booking is confirmed, the terms of the refund policy apply.

2. Refund Conditions

Refund requests will be considered under the following conditions:

• Cancellation by the Guest:

  • More than 7 days before check-in: Full refund minus any applicable processing or administrative fees.

  • Within 7 days of check-in: A partial refund of up to 50% of the total booking amount may be provided, depending on availability and circumstances.

  • No Show: No refund will be provided if the guest does not arrive on the scheduled check-in date and does not inform us beforehand.

• Cancellation by the Resort:

  • If we need to cancel or reschedule your reservation due to unforeseen circumstances (e.g., maintenance, natural disasters, etc.), we will offer you the option of a full refund or rebooking your stay at a later date.

3. Special Offers and Packages

• Non-refundable Bookings: Some special offers, discounts, or promotional packages may have specific terms and conditions, including no refunds or changes. Please carefully review the terms when booking these offers.

• Group Bookings or Events: For group bookings, corporate events, or special events, a separate cancellation policy may apply, depending on the scale of the booking and terms agreed upon in writing at the time of reservation.

4. Refund Process

If you are eligible for a refund, please follow these steps:

1. Request Refund: Contact us by email or phone with your booking details and the reason for the refund request.

2. Processing Time: Refunds will typically be processed within 7-14 business days from the date of approval. The amount will be credited to the original method of payment.

3. Refund Method: Refunds will be issued using the same method as the original payment (e.g., credit card, bank transfer, etc.).

5. Exceptions to the Refund Policy

Refunds may not be provided under the following circumstances:

• The booking was made through a third-party platform (e.g., online travel agencies) and their refund policies apply. In such cases, please refer to the platform’s refund terms.

• The guest cancels or modifies the booking after check-in.

• The guest fails to follow resort rules or causes disruptions during their stay.

6. Force Majeure

In cases of extreme events such as natural disasters, strikes, or any other unforeseen circumstances outside the resort's control, TSG Blue Resort & Spa reserves the right to amend or suspend bookings and refund policies without prior notice.

7. Contact Us

If you have any questions about our refund policy or wish to request a refund, please reach out to us:

TSG Blue Resort & Spa
Email: [ info@tsgbookins.in]
Phone: [09286791139]
Address: [Radha Nagar Beach Havelock, Andaman and Nicobar Islands 744211]